At FabsAfrica, we take pride in the quality of our pieces. If you experience any issue with your order, we’re here to help.
Eligibility for Returns
You may request a return or exchange if:
- You received the wrong item
- The item is damaged upon arrival
- There is a genuine defect with the item
To be eligible:
- Requests must be made within 48 hours of delivery
- Items must be unworn, unwashed, and in original condition
- Tags (if any) must still be attached
Items Not Eligible for Return
- Items damaged due to customer handling
- Items returned without prior approval
- Custom or made-to-order pieces (unless defective)
- Items returned after the 48-hour window
How to Request a Return
Please contact us via:
- Email: info@fabsafrica.com
- WhatsApp: +234 708 295 0162
Include your order number, clear photos, and a brief explanation. Once approved, a return address will be provided.
Refunds
- Refunds are issued only after the item has been received and inspected
- Approved refunds are processed within 5–10 business days
- Refunds are made back to the original payment method
- Shipping fees are non-refundable
Exchanges
We’re happy to offer exchanges for sizing issues (subject to stock availability). Customers are responsible for delivery costs on exchanges unless the mistake was ours.